We are open Monday through Friday from 7am to 12pm and 2pm to 6pm. On Saturday we are open 7am to 12pm and 3pm to 4pm. On Sunday we are open from 8am to 12pm and 3pm to 4pm. Please note, the facility is closed to customers during the middle of the day (12pm - 2pm M-F and 12pm-3pm Sat & Sun). There are no drop offs or pick ups during these hours.

Holiday hours may vary, so please call us with specific questions.

A detailed assessment of your dog will be completed along with a meet and greet with our trained staff member. We will ask any pertinent questions from your application in regards to your pet. Your dog will then be introduced in a calm environment with a few well-balanced dogs. As your dog becomes more comfortable, we will introduce them to more dogs and gradually integrate them into the main play action. Plan to leave your dog for a minimum of 3 hours for the evaluation.

If your dog doesn’t pass the temperament evaluation, they can still enjoy a great experience at Sweet Paws! We offer private daycare (starting at $39) and private boarding (starting at $55) designed for dogs who prefer one-on-one attention.

All dogs must be current on Distemper, Rabies, and Bordetella vaccinations, as well as a current fecal exam (generally within past 6 months). You will need to provide proof of vaccination before your dog will be able to attend daycare or boarding. In addition, all dogs must be on a flea and heartworm preventative. Please bring all vaccinations records to your Temperament Evaluation or upload to your Gingr account.

We require that dogs be at least four months old. This is for the safety of your puppy and for the safety of other dogs. Final vaccinations, including the first rabies vaccination, typically aren’t given until four months of age. Your dog must have received all puppy vaccinations.

You may drop-off or pick-up your dog any time we are open during facility hours. For daycare, we recommend you drop off your dog prior to the start of the am or pm daycare session to get the most out of their daycare experience. Please note, the facility is closed to customers during the middle of the day (12pm - 2pm M-F and 12pm-3pm Sat & Sun). There are no drop offs or pick ups during these hours.

Most of our staff members already have hands-on experience working with dogs. In addition, all employees are required to complete our rigorous in-house certification program for Dog Behavior and Daycare Management. To ensure the safety of the dogs in our care, our team is also trained in canine CPR and first aid, allowing them to respond effectively in case of any emergencies. And of course, our employees must love dogs! 🙂

We have a strict cleaning protocol that calls for daily cleaning and disinfecting of all play and overnight spaces. During playtime, all dog waste is promptly cleaned up, and the area is thoroughly sanitized. Food and water bowls, as well as toys, are sanitized daily. If a boarded dog soils their space, we quickly clean the area and launder any soiled bedding or personal items.

We prioritize the safety of your dog and take all necessary precautions to minimize the risk of injury. As dogs engage in normal and healthy play activities, it is possible for them to incur small scratches or nicks. Serious injuries are quite rare but can happen, and we are well-equipped to handle any emergencies that may arise.

In the event of an injury or health concern, we immediately evaluate the situation and consult with our 24/7 virtual vet partner to determine the most appropriate course of action. Our primary focus is always the well-being of the dog. Depending on the severity of the situation, we will coordinate emergency care if needed or take them to their regular veterinarian for non-emergency situations. We understand the importance of transparency and will keep you informed throughout the process. Please note that in cases where an employee is required to stay at the vet's office for an extended period, additional fees may apply.
‍
Our approach emphasizes open communication, ensuring the well-being of the dogs in our care, and maintaining strong partnerships with trusted veterinary professionals to provide the best possible outcomes for the animals in our care.

Absolutely! Please call us at 630-553-7297 and schedule a tour today!

We accept Visa, MasterCard, Discover, American Express, check and cash payments.

Yes! We offer a discount for multiple dogs, but it is only available when your dogs stay in the same room. This ensures they remain comfortable together while allowing us to extend the discounted rate.

We strongly encourage spaying or neutering your dog to promote a safe and harmonious environment for all, but it is not required. For their safety and well-being, we do not allow females in heat at our facility. Our primary goal is to ensure the safety, happiness, and overall well-being of all dogs in our care, and spaying or neutering can contribute to a positive social atmosphere.

Yes, we can provide your dog’s medications. Please bring the medication in the original prescription bottle with instructions on when to administer. Additional fees may apply.

Gingr is the reservation and pet management software we use to handle all bookings, forms, and vaccination records. It’s where you’ll create your account, schedule services, and manage your pet’s information—all in one convenient place.

To get started, visit our Gingr portal and click “Create Account.” Fill in your details, add your pet’s information, and upload vaccination records if available.

Yes, all daycare, boarding, and grooming reservations must be made through Gingr to ensure a smooth and organized booking process.

Absolutely! You can log in anytime to update your contact details, pet information, vaccination records, and more.

Once you create an account, our team will contact you to schedule a temperament evaluation.

Our team will review your request and send a confirmation email or call if additional information is needed. You can also check the status of your booking in your Gingr account.

Yes, you can modify or cancel your reservation by logging into your Gingr account. We’ll do our best to accommodate changes, but please note that availability is not guaranteed—especially during holidays and peak times. We recommend making adjustments as early as possible.

A safe, supervised environment where dogs can socialize, play, and engage in structured activities that support their mental stimulation, reduce stress and anxiety, and promote overall well-being. Regular social interaction and play have been shown to improve behavior, boost confidence, and help dogs feel more balanced and content.

Half-day daycare is less than 6 hours of daycare. We recommend you drop your dog off prior to the start of the daycare session so that your dog can enjoy the full daycare experience. Our AM session begins at 8am everyday and our PM session begins at 2pm on Monday through Friday and at 12pm on Saturday and Sunday.

Your dog will be booked for a boarding night (if available) and additional charges will apply.

This will depend on your dog. We have several older dogs that love the interaction with other dogs. Part of the way we separate dogs into our various play areas is dependent upon activity level, meaning that a larger, older dog may be placed with other older, mellow dogs of his similar size. The temperament evaluation will also help us, and you, determine if our environment is right for your dog. Our daycare attendants are constantly evaluating each dog’s behavior, and if they view your dog as overwhelmed or tired, they will place your dog back in their room or in a calmer atmosphere. We also offer private daycare options, which can be a great fit for older dogs.

Yes, reservations are required for all of our services to ensure we can provide the best care and attention for every dog.

We offer a 10 visit package for both daycare and boarding. Additional fees may apply if your dog requires a large space.

Yes, our 24-hour boarding fee includes daycare for your dog. After 24 hours, if your dog is still here during our daycare hours, there is an additional charge for half or full daycare charges.

We understand that delays happen, and we will continue to take care of your dog until you are able to pick them up. If your dog’s boarding goes past 24-hours, he/she will enter daycare and incur either half-day or full daycare charges.

To ensure your dog's dietary needs are met during their stay, we strongly recommend bringing their food from home. Each meal should be pre-portioned in an individual bag, including any necessary vitamins or supplements. Due to space constraints, we are unable to store large food containers or excess food. We can provide food for your pup at an additional fee, but please note that rapid changes in diet can sometimes lead to digestive issues.

You are welcome to bring your dog's own blanket to help them feel more at home. We provide comfortable beds for every dog during their stay, but due to variations in sizing, we advise against bringing your dog's personal bed. Our primary concern is the safety and comfort of all dogs in our care.

Yes. For overnight boarding, we absolutely need a reservation. Depending on the time of year, we can often accommodate short notice or same day notice (if your dog has previously completed the temperament evaluation). Please be aware that Holidays such as Thanksgiving and Christmas book several months in advance and other holidays book several weeks in advance. During the summer months, we often fill up early for weekends. If you are an established customer, you can schedule your reservations online.

We offer a 10 visit package for both daycare and boarding. Additional fees may apply if your dog requires a large space.